Support & Help Center

What is LoanPilot?

LoanPilot is a loan aggregation platform that helps you compare personal loan offers from multiple lenders including banks and NBFCs. We connect borrowers with suitable lenders and provide tools like EMI calculators to help you make informed decisions.

Is LoanPilot a lender?

No, LoanPilot is not a lender. We are a loan aggregator platform that connects borrowers with licensed lenders. We do not provide loans directly, make credit decisions, or guarantee loan approvals. All loan decisions are made by the lenders.

How much does it cost to use LoanPilot?

Our services are completely free for borrowers. We do not charge any fees for using our comparison tools, submitting loan applications, or accessing loan information. However, lenders may charge processing fees and other charges as per their terms and conditions.

How do I apply for a loan?

To apply for a loan:

1. Visit our Compare Loans page
2. Use our filters to find suitable loan offers
3. Click on "Apply Now" for your preferred lender
4. Fill out the application form with accurate information
5. Submit your application and wait for lender response

What information do I need to apply?

You'll typically need: Full name, email address, phone number, date of birth, PAN card number, address proof, income proof, employment details, and bank account information. Specific requirements may vary by lender.

How long does loan approval take?

Loan approval times vary by lender. Some lenders offer instant pre-approval, while others may take 24-72 hours for initial review. Complete processing and disbursement typically takes 3-7 business days after approval, depending on document verification.

Will applying through LoanPilot affect my credit score?

When you apply for a loan, lenders may perform a credit check which can result in a hard inquiry on your credit report. Multiple hard inquiries within a short period may temporarily impact your credit score. We recommend applying only when you're serious about taking a loan.

Is my information secure?

Yes, we take data security seriously. We use industry-standard encryption (SSL/TLS) to protect your information during transmission. Your data is stored securely and shared only with lenders you choose to apply with. Please read our Privacy Policy for more details.

Can I cancel my loan application?

Yes, you can cancel your application before it's approved by the lender. However, once a loan is approved and disbursed, you'll need to follow the lender's cancellation and prepayment policies. Contact the lender directly for cancellation procedures.

What if I have a complaint?

If you have any complaints or grievances, please contact our Grievance Officer at grievance@loanpilot.in. We will acknowledge your complaint within 48 hours and resolve it within 30 days as per regulatory requirements.

Which lenders are available on LoanPilot?

We partner with various licensed lenders including major banks, NBFCs, and other financial institutions regulated by the Reserve Bank of India (RBI). The available lenders may vary based on your location, credit profile, and loan requirements.

How accurate is the EMI calculator?

Our EMI calculator provides estimates based on the information you provide. The actual EMI may vary based on the lender's final interest rate, processing fees, and other charges. Always verify the final terms with your chosen lender before accepting a loan offer.